Thank you for shopping at JerseyEmpire.ca. We strive to ensure your satisfaction with every purchase. Please review our refund and return policy carefully before making a purchase, as it outlines our guidelines for returns and refunds.

1. Returns:

We accept returns for eligible items within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

2. Exclusions:

Certain items are non-returnable and non-refundable. These include:

• Personalized or customized items.
• Gift cards.
• Undergarments.
• Items marked as final sale.

3. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at [returns@jerseyempire.ca] to request a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Ship the item(s) back to the address provided by our customer service team, using a trackable shipping service.
• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

4. Refunds:

If your return is approved, we will process the refund to the original method of payment within 5 business days. Please note that shipping costs are non-refundable.

5. Late or Missing Refunds:

If you haven’t received your refund within the specified time frame, please check your bank account or credit card statement. If the issue persists, contact your financial institution and then our customer service team at [returns@jerseyempire.ca].

6. Exchange Policy:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the product. We will provide instructions on how to proceed with the return or replacement.

8. Contact Us:

If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at [returns@jerseyempire.ca].

By making a purchase on JerseyEmpire.ca, you acknowledge and agree to abide by the terms and conditions of this refund and return policy.