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1. How do I find the item I want to buy?
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.
2. How do I place an order?
After click the item you are looking for, select size and fill in quantity,and then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select “Process Order” to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.
3. How do you send my purchased items?
When We receive payment, we will deal with your order with 24 hours.If everything goes well, we will ship it out with 2 days.
4. How long Delivery Be?
After we ship it , Ordinary the parcel will be delivered in 2-3 weeks for Economy shipping.
5. How to track my order?
If you are a registered member at our website, you may track your order using the “Order Inquiry” link. Or, our Customer Service can help you track your order.And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel’s status.
6. How do I find the items size fitting me?
You can find Size Chart below the Size Selecting field.
7. How do I change my order or cancel my order?
When we receive your payment, we will deal with your order within 2 days. If you need to change or cancel it, it will need to be done within 48 hours.
8. How do I return the items?
Custom products cant be returned. All others will need to be returned within 7 days of receiving.
9. How many payment methods do you accept?
Visa/MasterCard and eTransfer.
10. How long can I get the customized Product?
Custom products take 10 days to make and then shipping time.